It’s an unfortunate fact that the student housing market is full of fraudulent activity, but we believe it doesn’t have to be that way. Housemates was built from the group up to bring students and legitimate accommodation providers together safely online.
Before we allow any accommodation provider to list on our platform, we undertake a number of background checks and also require them to connect a real, working bank account.
To process reservation payments, we use a secure payment provider called Stripe. Stripe is used by many of the world's best-known companies, including Deliveroo, Made.com, Monzo Bank and Booking.com. We chose Stripe specifically because of its advanced fraud-prevention and payment security. You can find more information on Stripe's website.